The reason I chose this card is because it allows me to have flexibility in choosing airlines. What else can you ask for? Nothing...
- A. Casella
I wanted to share with you the amazing customer service we received from one of your Travel Counsellors. Our experience started on Monday when we contacted CIBC Aventura Rewards regarding system access and flight information. The Travel Counsellor was most helpful and took the time to explain how the program works as well as assisting us with registering on line. Since we were unsure of our travel plans, they provided us with a few options, which assisted in our decision making. Once we decided on travel the Travel Counsellor ensured our flight was booked in a timely manner, she went above and beyond her call of duty to ensure we got seats on the flight we wanted and even stayed past her allotted work hours on Tuesday evening. It is not every day one experiences such excellent customer service. It clearly shows that the Counsellor that I spoke to enjoys her job and cares about the customer needs. She should be highly commended for offering such amazing service excellence. Thank You.
- W. Prashad
I wanted to comment on the efficiency of dealing with your travel counsellor and appreciate the attention to detail with regard to booking my recent itinerary. I have been an Aventura client for years and this kind of service reinforces my decision to retain my business in spite of a multitude of other options in the market. Good work.
- A. Singh
May I take this opportunity of thanking you for arranging my travels. You were courteous, extremely helpful and very patient. I have always had excellent service from CIBC, but you get First prize. Thank You.
- D. Driver
I am writing to commend one of your employees, who helped me a great deal this morning by telephone. I had bought tickets through CIBC Rewards a number of months ago and required some complicated changes today - to both one of the tickets and the travel insurance. The travel counsellor not only made the requested changes, but also patiently explained all the changes in a professional and friendly manner, and in the end she also saved me some money!
Your travel counsellor gave me great customer service and immediate attention and follow-up by telephone and email, which I greatly appreciated.
- A. Murray