Travel Update:

Due to increased call volumes related to COVID-19, we are experiencing a significant volume of calls on our system. To minimize wait times we ask you to leave us a voicemail or send an email to with your first and last name and a phone number along with your CIBC Rewards confirmation number. If you are travelling within the next 72 hours, your request will be prioritized and an Aventura Travel Assistant will contact you shortly. If you are not travelling within the next 7 days, we kindly request that you contact us closer to your departure date. Thank you for your patience during this difficult time.

***The mailbox is only for CIBC clients who have booked their travel through the CIBC Rewards Centre.***

For insurance inquiries about Travel Insurance coverage, including trip cancellation on your CIBC credit card please click here ***The CIBC Rewards Centre is unable to facilitate any travel insurance inquiries or make any insurance claims on your behalf.***

For the most recent updates to travel advice regarding COVID-19 from the Government of Canada, please click here

For a list of countries that the Government of Canada has issued a travel advisory for, please click here

For additional information from CIBC during these challenging times, please click here

Change and Cancellation policies:

CIBC Rewards Centre does not charge change fees. Any fees charged are associated with airline, and suppliers. For policies on changes and/or cancellations, we encourage you to review the travel provider’s policy.

Air Canada