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Contact Us
General Inquiries and Rewards Redemptions
Phone
In Canada & U.S.:
1-888-232-5656
Elsewhere:
905-696-4907
Hours of Operation
Monday to Friday:
8:00 a.m. EST - 9:00 p.m. EST
Saturday:
8:00 a.m. EST - 5:00 p.m. EST
Travel Inquiries and Redemptions
Phone
In Canada & U.S.:
1-888-232-5656
Elsewhere:
905-696-4907
Hours of Operation
For new travel bookings, or for servicing travel bookings made on or after October 1, 2024:
Monday to Sunday:
24 hours a day
For servicing travel bookings made on or before September 30, 2024:
Please email existingCIBCbooking@merit.ca
Phone
In Canada & U.S.:
1-866-339-3320
Elsewhere:
905-277-3394
Hours of Operation
Monday to Friday:
8:00 a.m. EST - 8:00 p.m. EST
Saturday:
10:00 a.m. EST - 6:00 p.m. EST
Sunday:
10:00 a.m. EST - 6:00 p.m. EST
Phone
In Canada & U.S.:
1-800-465-4653
Elsewhere:
514-861-4653
2025 & 2026 CIBC Closures Call Centre Hours for Merchandise, Gift Cards, Lifestyle rewards and for servicing travel bookings made on or before September 30, 2024 only:
February 17, 2025
Closed
April 18, 2025
Closed
May 19, 2025
Closed
July 1, 2025
Closed
August 4, 2025
Closed
September 1, 2025
Closed
October 13, 2025
Closed
December 25, 2025
Closed
December 26, 2025
Closed
January 1, 2026
Closed