Contact Us
General Inquiries and Rewards Redemptions
Phone
In Canada & U.S.:
1-888-232-5656
Elsewhere:
905-696-4907
Hours of Operation
Monday to Friday:
8:00 a.m. EST - 9:00 p.m. EST
Saturday:
8:00 a.m. EST - 5:00 p.m. EST
Travel Inquiries and Redemptions
Phone
In Canada & U.S.:
1-888-232-5656
Elsewhere:
905-696-4907
Hours of Operation
Monday to Friday:
8:00 a.m. EST - 8:00 p.m. EST
Saturday:
10:00 a.m. EST - 6:00 p.m. EST
Sunday:
10:00 a.m. EST - 6:00 p.m. EST
Phone
In Canada & U.S.:
1-888-232-5656
Elsewhere:
905-696-4907
Hours of Operation
Monday to Friday:
8:00 a.m. EST - 8:00 p.m. EST
Saturday:
10:00 a.m. EST - 6:00 p.m. EST
Sunday:
10:00 a.m. EST - 6:00 p.m. EST
Phone
In Canada & U.S.:
1-866-339-3320
Elsewhere:
905-277-3394
Hours of Operation
Monday to Friday:
8:00 a.m. EST - 8:00 p.m. EST
Saturday:
10:00 a.m. EST - 6:00 p.m. EST
Sunday:
10:00 a.m. EST - 6:00 p.m. EST
Phone
In Canada & U.S.:
1-800-465-4653
Elsewhere:
514-861-4653
2023 & 2024 CIBC Closures & Adjusted Call Centre Hours:
January 1, 2023
Closed
February 20, 2023
Merchandise, Gift Cards and Other rewards:
Open Reduced Hours:
8:00am EST – 5:00pm EST
Travel Inquiries:
Closed
April 7, 2023
Closed
May 22, 2023
Closed
July 1, 2023
Closed
August 7, 2023
Closed
September 4, 2023
Closed
October 9, 2023
Closed
December 24, 2023
Merchandise, Gift Cards and Other rewards:
Closed
Travel Inquiries:
10:00am EST – 4:00pm EST
December 25, 2023
Closed
December 26, 2023
Closed
December 31, 2023
Merchandise, Gift Cards and Other rewards:
Closed
Travel Inquiries:
10:00am EST – 4:00pm EST
January 1, 2024
Closed
