Skip to content

Contact Us

 

General Inquiries and Rewards Redemptions

 

Phone
In Canada & U.S.:
1-888-232-5656
Elsewhere:
905-696-4907

 

Hours of Operation

Monday to Friday:
8:00 a.m. EST - 9:00 p.m. EST
Saturday:
8:00 a.m. EST - 5:00 p.m. EST

 

 

Travel Inquiries and Redemptions

 

Phone
In Canada & U.S.:
1-888-232-5656
Elsewhere:
905-696-4907

 

Hours of Operation

Monday to Friday:
8:00 a.m. EST - 8:00 p.m. EST
Saturday:
10:00 a.m. EST - 6:00 p.m. EST
Sunday:
10:00 a.m. EST - 6:00 p.m. EST

 

Phone
In Canada & U.S.:
1-888-232-5656
Elsewhere:
905-696-4907

 

Hours of Operation

Monday to Friday:
8:00 a.m. EST - 8:00 p.m. EST
Saturday:
10:00 a.m. EST - 6:00 p.m. EST
Sunday:
10:00 a.m. EST - 6:00 p.m. EST

Phone

In Canada & U.S.:
1-866-339-3320
Elsewhere:
905-277-3394

 

Hours of Operation

Monday to Friday:
8:00 a.m. EST - 8:00 p.m. EST
Saturday:
10:00 a.m. EST - 6:00 p.m. EST
Sunday:
10:00 a.m. EST - 6:00 p.m. EST

Phone

In Canada & U.S.:
1-800-465-4653
Elsewhere:
514-861-4653

2023 & 2024 CIBC Closures & Adjusted Call Centre Hours:

 

January 1, 2023
Closed

 

February 20, 2023
Merchandise, Gift Cards and Other rewards:
Open Reduced Hours:
8:00am EST – 5:00pm EST
Travel Inquiries:
Closed

 

April 7, 2023
Closed

 

May 22, 2023
Closed

 

July 1, 2023

Closed

 

August 7, 2023
Closed

 

 

 

 

 

 

September 4, 2023
Closed

 

October 9, 2023
Closed

 

December 24, 2023

Merchandise, Gift Cards and Other rewards:

Closed

Travel Inquiries:
10:00am EST – 4:00pm EST

 

December 25, 2023
Closed

 

December 26, 2023
Closed

 

December 31, 2023

Merchandise, Gift Cards and Other rewards:

Closed

Travel Inquiries:
10:00am EST – 4:00pm EST

 

January 1, 2024

Closed