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Contact Us

CIBC Aventura and CIBC Gold Visa* Customers

General Inquiries and Rewards Redemptions

Phone: 1-888-232-5656 (In Canada & U.S.) or 905-696-4907 (elsewhere)
Monday to Friday: 8:00 a.m. EST - 9:00 p.m. EST
Saturday: 8:00 a.m. EST - 5:00 p.m. EST

Travel Inquiries and Redemptions

Phone: 1-888-232-5656 (In Canada & U.S.) or 905-696-4907 (elsewhere)
Monday to Friday: 8:30 a.m. EST - 10:00 p.m. EST
Saturday: 9:30 a.m. EST - 7:00 p.m. EST
Sunday: 10:00 a.m. EST - 6:00 p.m. EST

CIBC Travel Concierge Service

Phone: 1-888-232-5656 (In Canada & U.S.) or 905-696-4907 (elsewhere)
Monday to Friday: 8:30 a.m. EST - 10:00 p.m. EST
Saturday: 9:30 a.m. EST - 7:00 p.m. EST
Sunday: 10:00 a.m. EST - 6:00 p.m. EST

CIBC Vacationgold Customers

Phone: 1-866-339-3320 (In Canada & U.S.) or 905-277-3394 (elsewhere)
Monday to Friday: 8:30 a.m. EST - 10:00 p.m. EST
Saturday: 9:30 a.m. EST - 7:00 p.m. EST
Sunday: 10:00 a.m. EST - 6:00 p.m. EST

CIBC Credit Card Services

Phone: 1-800-465-4653 (In Canada & U.S.) or 514-861-4653 (elsewhere)

Holiday Schedule

Family Day
Monday, February 16, 2015

Open Reduced Hours:
8:30 a.m EST - 5:00 p.m EST

Good Friday
Friday, April 3, 2015

Closed

Victoria Day
Monday, May 18, 2015

Closed

Canada Day
Wednesday, July 1, 2015

Closed

Civic Day
Monday, August 3, 2015

Closed

Labour Day
Monday, September 7, 2015

Closed

Thanksgiving
Monday, October 12, 2015

Closed

Christmas Eve
Thursday, December 24, 2015

Open Reduced Hours:
8:30 a.m EST - 5:00 p.m EST

Christmas Day
Friday, December 25, 2015

Closed

Boxing Day
Saturday, December 26, 2015

Closed

New Year's Eve
Thursday, December 31, 2015

Open Reduced Hours:
8:30 a.m EST - 5:00 p.m EST

New Year's Day
Friday, January 1, 2016

Closed