Contact Us
General Inquiries and Rewards Redemptions
Phone
In Canada & U.S.:
1-888-232-5656
Elsewhere:
905-696-4907
Hours of Operation
Monday to Friday:
8:00 a.m. EST - 9:00 p.m. EST
Saturday:
8:00 a.m. EST - 5:00 p.m. EST
Travel Inquiries and Redemptions
Phone
In Canada & U.S.:
1-888-232-5656
Elsewhere:
905-696-4907
Hours of Operation
Monday to Friday:
8:00 a.m. EST - 8:00 p.m. EST
Saturday:
10:00 a.m. EST - 6:00 p.m. EST
Sunday:
10:00 a.m. EST - 6:00 p.m. EST
Phone
In Canada & U.S.:
1-888-232-5656
Elsewhere:
905-696-4907
Hours of Operation
Monday to Friday:
8:00 a.m. EST - 8:00 p.m. EST
Saturday:
10:00 a.m. EST - 6:00 p.m. EST
Sunday:
10:00 a.m. EST - 6:00 p.m. EST
Phone
In Canada & U.S.:
1-866-339-3320
Elsewhere:
905-277-3394
Hours of Operation
Monday to Friday:
8:00 a.m. EST - 8:00 p.m. EST
Saturday:
10:00 a.m. EST - 6:00 p.m. EST
Sunday:
10:00 a.m. EST - 6:00 p.m. EST
Phone
In Canada & U.S.:
1-800-465-4653
Elsewhere:
514-861-4653
2024 & 2025 CIBC Closures & Adjusted Call Centre Hours:
January 1, 2024
Closed
February 19, 2024
Merchandise, Gift Cards and Other rewards:
Open Reduced Hours:
8:00am EST – 5:00pm EST
Travel Inquiries:
Closed
March 29, 2024
Closed
May 20, 2024
Closed
July 1, 2024
Closed
August 5, 2024
Closed
September 2, 2024
Closed
October 14, 2024
Closed
December 24, 2024
Travel Inquiries:
8:00am EST – 5:00pm EST
December 25, 2024
Closed
December 26, 2024
Closed
December 31, 2024
Travel Inquiries:
8:00am EST – 5:00pm EST
January 1, 2025
Closed
