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Terms and Conditions

Aventura Rewards Program Terms

  1. These Aventura Program Terms apply to the Program and replace all prior terms. These Aventura Program Terms govern your Aventura Account and the collection and redemption of Aventura Points. The Aventura Program Terms apply to the Primary Cardholder, any Authorized User and any Delegate.
  2. Your Credit Card Agreement also applies to the Aventura Program and if there is a conflict between these Aventura Program Terms and your Credit Card Agreement, your Credit Card Agreement will govern to the extent necessary to resolve the conflict.
  3. If you use the Website to check your Aventura Points balance or redeem Aventura Points you will also be bound by the terms of use of the Website. Specific terms and conditions may apply to individual Rewards and will be disclosed at the time of redemption or purchase.
  4. Different Cards have different benefits and features which are disclosed in your welcome kit and on www.cibc.com. In order to qualify for a particular type of Reward, you must have a qualifying Card.
  5. Payment with Points and Financial Products with Points redemptions are subject to the additional terms and conditions specified at the time of redemption on CIBC Online Banking® and CIBC Mobile Banking®.

Earning Aventura Points

  1. Each $1.00 CAD in net Card purchases earns one Aventura Point. Cents do not earn Aventura Points or partial Aventura Points. Aventura Points are earned on Card purchases less returns, and not on cash advances, fees, interest, balance transfers, payments, CIBC Convenience Cheques or Aventura Points redemptions. Certain Cards may also allow you to earn additional Aventura Points for certain types of purchases from time to time.
  2. Any credits (for returns or otherwise) will be deducted from your Aventura Account at the same rate as the Aventura Points were earned. We have the right to make any other adjustments to your Aventura Account in accordance with your Credit Card Agreement.
  3. Each Monthly Statement sent to the Primary Cardholder will show the total number of Aventura Points earned or deducted during the statement period and the total number of Aventura Points held in the Primary Cardholder’s Aventura Account at the end of the statement period.

Aventura Lifestyle Rewards (including Gift Cards, Merchandise and Charitable Donations)

  1. The price in Aventura Points of any Lifestyle Reward includes taxes and (if applicable) shipping. Certain fees and expenses may not be included. Any additional fees will be confirmed when a Lifestyle Reward is ordered.
  2. Transportation (including airfare) and personal travel items (including insurance) are not included in a Lifestyle Reward unless specified.
  3. Availability of space and dates may be limited for Lifestyle Rewards.
  4. The use of gift cards may be subject to separate terms and conditions set by the issuer of the gift card.
  5. The quantity of merchandise offered may be limited, may not always be as shown and is subject to availability.

Payment with Points

  1. You may redeem your Aventura Points towards payment of your outstanding credit card balance if you have a qualifying Card. Redemptions start at 4,000 points for a $25 payment. Other terms and conditions apply; Additional terms and conditions specified at the time of redemption on CIBC Online Banking and CIBC Mobile Banking.

Financial Products with Points

  1. You may redeem your Aventura Points to make payments or contributions towards select CIBC financial products if you have a qualifying card and you are otherwise eligible for the selected financial product. Other terms and conditions apply; Additional terms and conditions specified at the time of redemption on CIBC Online Banking and CIBC Mobile Banking.

Aventura Airline Travel Rewards

  1. You may redeem your Aventura Points for Airline Travel Rewards in accordance with the Aventura Airline Rewards Chart if you have a qualifying Card.
  2. The Aventura Airline Rewards Chart shows a "maximum ticket price" for a round trip economy flight for one person in each travel region category. The maximum ticket price is the price before Taxes and Other Charges. If the cost of the ticket before Taxes and Other Charges exceeds the "maximum ticket price," you must either charge the excess to your Card or you may redeem Aventura Points at an exchange rate of $1.00 CAD per 100 Aventura Points. If the cost of the ticket before Taxes and Other Charges is less than the maximum ticket price, no credit (in either Aventura Points or a credit applied to the Card) is granted.
  3. The Aventura Airline Rewards Chart forms part of these Aventura Program Terms. Flight availability at all Aventura Points levels in the Aventura Airlines Rewards Chart depends on ticket prices set by airlines. Flights at any Aventura Points level will not be available to all destinations from all departure points and times. The airline or carrier and flight route for your destination are subject to availability.
  4. If you wish to redeem Aventura Points for a round trip business class flight, you must phone the Centre and ask the Centre to:
    1. First, redeem the maximum amount of Aventura Points required for an economy class ticket in the same flight segment as the business class ticket you want. For example, if the maximum amount for a short haul flight is 20,000 Aventura Points, you will redeem 20,000 Aventura Points.
    2. You can then charge the difference between the "maximum ticket price" for the flight to your Card and the cost of the flight or redeem Aventura Points for the flight cost over the "maximum ticket price" at an exchange rate of $1.00 CAD per 100 Aventura Points.
  5. Taxes and Other Charges are not included in Airline Travel Rewards. You can choose to charge Taxes and Other Charges to your Card or pay for them by redeeming Aventura Points at an exchange rate of $1.00 CAD per 100 Aventura Points.
  6. To obtain an Airline Travel Reward, you must redeem at least 80% of the total number of Aventura Points required to purchase it. If you don’t have enough Aventura Points to purchase an Airline Travel Reward in full, you may make a Top Up Purchase of Aventura Points for up to 20% of the total Aventura Points required for the flight excluding Taxes and Other Charges. For a business class flight, you may purchase up to 20% of the maximum amount of Aventura Points required for an economy class ticket in the same flight segment as the business class ticket you want. No additional Aventura Points may be purchased in respect of the flight or for other use. For Top Up Purchases, Aventura Points may be purchased at a rate of 3 cents per Aventura Point plus applicable taxes. The Top Up Purchase will be charged to your Card and does not earn Aventura Points. Top Up Purchases cannot be refunded or reversed.
  7. We may change or replace the Aventura Airline Rewards Chart (including any "maximum ticket prices") at any time and without notice. See the Website for the most up to date version.

Aventura Flexible Travel Rewards

  1. Aventura Points may be redeemed for up to 100% of the cost of any Flexible Travel Reward booked through the Centre. Aventura Points may also be redeemed for up to 100% of the cost of Taxes and Other Charges and for the cost of any travel insurance purchased through the Centre.
  2. For Flexible Travel Rewards, Aventura Points may be exchanged for travel services at an exchange rate of $1.00 CAD per 100 Aventura Points. You may redeem any number of Aventura Points towards a Flexible Travel Reward purchase; there is no minimum redemption amount. If the cost of the travel services exceeds the value of Aventura Points which are redeemed, the excess will be charged to your Card. Taxes and Other Charges on travel services and the premiums for any insurance purchased through the Centre may be paid for by Aventura Points at the same rate or charged to your Card. Some taxes and other charges may be collected locally/when you are travelling, and cannot be prepaid. Please contact the Centre for specific details.
  3. Prices shown on the Website, in advertising or otherwise do not include Taxes and other Charges, unless expressly noted.
  4. The travel and other services available through the Centre will change from time to time and some types of travel services may not be available. Specific tours or services may be cancelled by travel service suppliers without prior notice. Suppliers may also change prices, travel itineraries, flight times and dates without prior notice.
  5. Non-refundable deposits and baggage restrictions may apply and vary by supplier. Please contact the Centre for specific details.

Redeeming Aventura Points

  1. To redeem Aventura Points for a Reward your Aventura Account must have enough Aventura Points. Exceptions apply for a Top Up Purchase and Flexible Travel Rewards, as set out above in paragraphs 18 and 21.
  2. The Aventura Points balance displayed on the Website or known to the Centre may not reflect very recent transactions (including purchase refunds and Aventura Points redemptions) that have not yet been posted to your Aventura Account. If you have questions or concerns about your current Aventura Account balance, you can call CIBC at 1-800-465-4653.
  3. If it appears to the Centre that you have sufficient Aventura Points at the time you request Aventura Points to be redeemed for any Reward, but you in fact do not, you authorize the Centre to do the following, regardless of the reason for the deficiency:
    1. if you redeemed Aventura Points for an Airline Travel Reward, the Centre will charge an amount equal to the full Aventura Points required for your flight booking (not just the Aventura Points deficiency) to your Card at the rate of two cents for each Point (less any amount you charged to your Card as a Top Up Purchase).
    2. if you redeemed Aventura Points for a Flexible Travel Reward, the Centre will charge to your Card an amount equal to the dollar amount that the Centre would have charged you when you booked to your Card, if you had charged the entire booking to your Card rather than redeeming any Aventura Points (less any portion of the cost that you charged to your Card when you booked).
    3. if you redeemed Aventura Points for a Payment with Points, your balance will only be reduced by the amount of Aventura Points redeemed, and any remaining balance will be subject to interest in accordance with your Credit Card Agreement;
    4. if you redeemed Aventura Points for any other Reward, the Centre will charge to your Card an amount equal to the number of Aventura Points by which your Aventura Account is deficient, multiplied by one cent.
  4. Aventura Points may only be redeemed by the Primary Cardholder and any Delegate registered by the Primary Cardholder. Authorized Users will not automatically be registered as a Delegate. Further information on the registration of Delegates by the Primary Cardholder are provided on the Website. Your Credit Card Account must be in Good Standing in order to redeem Aventura Points, charge any portion of the cost of a Reward to a Card or book/order any product or service through the Centre, unless you are directed otherwise.
  5. Rewards are displayed on the Website and in any additional materials as made available from time to time. All Rewards are subject to availability.
  6. Rewards must be ordered through the Centre. Aventura Points cannot be applied against existing reservations, to purchases previously made or for products or services not ordered/booked through the Centre.
  7. Only if you have an eligible Aventura Account issued before October 1, 2013 may you redeem Aventura points for Aeroplan® Miles. The ability to then redeem an Aventura point for an Aeroplan Miles is subject to the terms and conditions applicable to Rewards.
  8. If you have an eligible Aventura Account issued before October 1, 2013, then the Primary Cardholder may convert Aventura Points to Aeroplan Miles at an exchange rate of 1 to 1, but only in increments of 10,000 Aventura Points. A conversion of Aventura Points to Aeroplan® Miles is considered to be a redemption of Aventura Points. By requesting a conversion, the Primary Cardholder authorizes CIBC and/or the Centre to disclose to Aeroplan the information necessary to facilitate the conversion. Your conversion request will not be processed immediately; the conversion may take several business days or longer. Therefore, when making your travel plans, you must allow sufficient time for the Centre to process the conversion as well as for Aeroplan to credit your Aeroplan account. CIBC and the Centre are not responsible for any failure or delay, including by Aeroplan in crediting your Aeroplan account. You cannot cancel a request to convert Aventura Points into Aeroplan miles nor may you convert Aeroplan miles into Aventura Points.

More About Aventura Rewards

  1. Rewards do not include any personal expenses or costs not expressly stated to be included. You are responsible for any personal expenses and for the cost of any services not included with a Reward or with travel or other services purchased through the Centre, including travel insurance.
  2. Once ordered, Rewards are non-refundable, non-exchangeable and non-transferable unless you are advised otherwise. Non-Rewards travel booked through the Centre may be subject to a non-refundable deposit at the time of booking and is non-exchangeable and non-transferable (unless you are advised otherwise).
  3. Any Rewards which are packaged for two people require double occupancy and joint travel and participation (as applicable).
  4. Rewards may be changed or substituted and the number of Aventura Points required for specific Rewards may be changed at any time and without notice.
  5. You and/or your guests (if applicable) are solely responsible for obtaining required travel documentation. Without appropriate documentation you may be refused boarding/entry/access.
  6. Specific terms and conditions may apply to each Reward, and vary by supplier. For example, a specific fitness level may be required for certain Lifestyle Rewards. Travel dates may be restricted during some periods of the year.
  7. Should circumstances beyond the Centre’s control result in a travel service supplier’s failure to provide a Reward which you have ordered or booked, the Centre may attempt (but is not required) to arrange a suitable replacement Reward or may choose (but is not required) to credit Aventura Points to your Aventura Account and credit your Credit Card Account if you charged a portion of the cost of the Reward to your Card. Neither CIBC nor the Centre is responsible for any costs you may have incurred in relation to a Reward which is cancelled.

More About Aventura Points

  1. We are not required to credit your Aventura Account with the Aventura Points earned in respect of net Card purchases during a Monthly Statement period if your Credit Card Account is not open and in Good Standing at any time during a Monthly Statement period. If your Aventura Account is credited in error or is otherwise credited with Aventura Points that were not properly earned for any reason, we are entitled to remove such Aventura Points from the Aventura Account without notice and at any time.
  2. You are responsible for reviewing the Aventura Points amounts shown on each Monthly Statement. You must notify us in writing of any errors, omissions, or objections in respect of the Aventura Points shown (or not appearing) on a Monthly Statement within six months from the date of the Monthly Statement on which the Aventura Points appear (or should have appeared). If you do not, we are entitled to treat the Monthly Statement as correct, except for improper credits.
  3. Your accumulation of Aventura Points does not entitle you to any vested rights. Aventura Points have no monetary value and, other than in connection with a “Payment with Points” redemption, cannot be exchanged for cash or credit against your Credit Card Account balance. Aventura Points cannot form the basis of a monetary claim against us.
  4. Aventura Points are not transferable, including with respect to any other Aventura Account, and cannot be assigned or divided in the event of separation, divorce, bankruptcy or otherwise unless we consent. In the event of the Primary Cardholder’s death where his or her spouse or common-law or civil union partner is an Authorized User of the same Credit Card Account, and such spouse or partner applies and is approved as the replacement Primary Cardholder, all Aventura Points will remain in the Aventura Account. Otherwise, the Aventura Account will be closed and the Aventura Points in it will be available for redemption by the Primary Cardholder’s estate, in accordance with these Aventura Program Terms, no later than twelve months after the Aventura Account is closed. If the Aventura Points are not redeemed by that date for any reason (including due to a dispute among the legal representative(s), beneficiary(ies) or other claimants), the Aventura Points will be cancelled. Aventura Points cannot be attached, pledged or hypothecated in any way.

More About the Program

  1. We may disclose information about an Aventura Account to the Primary Cardholder, an Authorized User or any Delegate.
  2. If a Primary Cardholder closes his/her Credit Card Account or declines to renew his/her Card, all Aventura Points in the Aventura Account must be redeemed within 60 days after the Credit Card Account is closed. If your Credit Card Account is closed because your Card(s) are being converted by the Primary Cardholder or us into another type of CIBC credit card, all Aventura Points must be redeemed within 60 days unless you are otherwise advised by us. Aventura Points that are not redeemed within 60 days will be forfeited without compensation. If we close a Credit Card Account or cancel any Card related to it, all Aventura Points are forfeited immediately (unless we simultaneously open a replacement Credit Card Account and issue a replacement Card).
  3. CIBC, the Centre and their agents are not liable or responsible for any loss, injury, death, cost, damage, liability or expense you or your family members or guests may suffer or incur, and you release and discharge CIBC, the Centre and their agents from any claims, demands, causes of action and actions which may arise, in connection with any:
    1. error or omission on the Website or other sources of information about the Program and any Rewards;
    2. error or delay in crediting or debiting your Aventura Account;
    3. act or omission by the Centre, including if the Centre provides information which results in travel arrangements that have a higher cost than expected or indicated or which differ in any way from arrangements which may be available elsewhere;
    4. use of a Reward, including while travelling on any Airline Travel Reward or Flexible Travel Reward or while engaged in any Lifestyle Reward; and
    5. losses, fees or other charges which may be incurred in connection with any financial product redeemed as a Financial Product with Points Reward;
    6. act or omission of any travel supplier, including its failure to perform as expected or described or if travel services are substituted or changed in any way or cancelled in whole or part.
    This release binds your legal representatives, heirs, successors and assigns.
  4. We may amend, suspend or terminate all or any part of the Program at any time and will notify you by sending the Primary Cardholder a notice (written or electronic) or posting a notice on the Website, which will be effective when posted. If we make a change to these Aventura Program Terms that is non-material or to your benefit, we will notify you by posting a notice on the Website, where you can always locate the most up to date version. Any changes to these Aventura Program Terms or the Program may affect Aventura Points which you may have already accumulated and/or any future accumulations.
  5. If the entire Program is to be terminated, we will send 60 days prior notice to the Primary Cardholder, which may be included with or on a Monthly Statement. Any notice will also be notice to any Authorized Users and Delegates. Any Aventura Points not redeemed before termination of the Aventura Program will be forfeited without compensation.
  6. You are responsible for any tax liability and tax reporting obligations arising from your use of the Program.
  7. Independent third party service providers and suppliers may provide supplies and services for the Program, including the Centre. All travel services are provided by Merit Travel Group, which is an independent travel agency. Registration Numbers: ON.50010422/4499356, BC.34799, QC.7002238.
  8. These Aventura Program Terms will be governed by and interpreted in accordance with Canadian law. The courts in the Canadian province or territory in which the Primary Cardholder resides (or of Ontario, if he/she resides outside Canada) will have exclusive jurisdiction over any disputes arising in connection with Aventura Points and/or these Aventura Program Terms.
  9. Capitalized terms that are used and not defined in the Aventura Program Terms will have the following meanings:
    1. Airline Travel Reward means a round-trip flight that is redeemed for Aventura Points in accordance with the Aventura Airline Rewards Chart and is obtained from the Centre.
    2. Authorized User has the meaning set out in your Credit Card Agreement.
    3. Aventura Account means the Aventura Points account linked to the Primary Cardholder’s Credit Card Account.
    4. Aventura Airline Rewards Chart means the chart for redemption of Aventura Points for flights in accordance with specified criteria, including flight category and maximum ticket price, as amended by us from time to time.
    5. Aventura Points means points issued pursuant to the Program.
    6. Aventura Program Terms means this list of terms and conditions that apply to the Program.
    7. Card means a CIBC credit card that is included in the Program.
    8. Centre means the centre which provides travel and other services related to the Program by phone or through the Website.
    9. CIBC, us or we means Canadian Imperial Bank of Commerce.
    10. Credit Card Agreement means the cardholder agreement governing your Credit Card Account, as amended and replaced from time to time.
    11. Credit Card Account has the meaning set out in your Credit Card Agreement.
    12. Delegate means any individual that the Primary Cardholder has specifically informed the Centre or designated on the Website as allowed to redeem Aventura Points on the Aventura Account.
    13. Flexible Travel Reward means any travel or service (other than an Airline Travel Reward or a Lifestyle Reward) that is obtained from the Centre and redeemed for either Aventura Points only or Aventura Points plus a charge to the Card.
    14. Good Standing has the meaning set out in your Credit Card Agreement.
    15. including means "including, but not limited to".
    16. Lifestyle Reward means any gift card, charitable donation, merchandise item or any reward that is identified as a "lifestyle reward" on the Website or otherwise that may be obtained in exchange for Aventura Points.
    17. Monthly Statement means the monthly statement sent to the Primary Cardholder with respect to the Credit Card Account.
    18. Primary Cardholder has the meaning set out in your Credit Card Agreement.
    19. Program means the Aventura Rewards Program.
    20. Reward means a Lifestyle Reward, Airline Travel Reward or Flexible Travel Reward, as applicable.
    21. Taxes and Other Charges includes the following, when/as applicable to Airline Travel Rewards or Flexible Travel Rewards: taxes of any kind, departure or arrival fees, security or other charges, fuel or other surcharges, fees for additional services, tips, port fees, or any other levy imposed by or with the authority of any government, airline or other third party.
    22. Top Up Purchase means the purchase of additional Aventura Points for flight(s) under the Aventura Airline Rewards Chart, as described in paragraph 18.
    23. Website means the website operated by the Centre and which is located at www.CIBCRewards.com or such other website address(es) that replace it.
    24. you means a Primary Cardholder, Authorized User or Delegate, as applicable.

Aventura® Certificates

  1. Cardholders must verify their identity before claiming an Aventura Certificate on CIBCRewards.com. All other Aventura terms and conditions including those relating to redemption of Aventura points continue to apply.
  2. An Aventura Certificate can only be claimed once. Each Aventura Certificate has a unique redemption code that will become invalid as soon as points are awarded.
  3. Points from an Aventura Certificate can be applied to certain Aventura cards only (“Eligible Aventura Card Products”): CIBC Aventura® Visa* card; CIBC Aventura® Visa Infinite* card; CIBC Aventura® Gold Visa* card; CIBC Aventura® Visa* for Business card; CIBC Aventura® World Elite® MasterCard® card; CIBC Aventura® World MasterCard® card; or CIBC Aventura® MasterCard® card.. Aventura Certificates cannot be used to apply points to CIBC Gold Visa* and CIBC Vacationgold® Visa* cards.
  4. CIBC reserves the right to cancel an Aventura Certificate before expiry without prior notification in cases involving fraud, lost, and stolen Aventura Certificates.
  5. Points from an Aventura Certificate will be awarded to the account on which points are redeemed for rewards via CIBCRewards.com.
  6. Primary cardholders of the Eligible Aventura Card Products as well as authorized users of Eligible Aventura Card Products who have been given permission by the primary cardholders to redeem Aventura points are eligible to claim Aventura Certificates.
  7. An Aventura Certificate has no cash value. It can only be used to award Aventura points to an eligible Aventura account.
  8. Points earned from Aventura Certificates can be redeemed for travel, gift cards, merchandise and auctions and more on CIBCRewards.com. Once added, they behave exactly like regularly earned Aventura points.
  9. If an Aventura Certificate is lost or damaged, CIBC is not liable to provide a replacement.

Aeroplan® is a registered trademark of Aimia Canada Inc.; CIBC authorized user of the mark.
All other trademarks are owned by CIBC or related entities.

••••••••

CIBC Gold Visa* Card
CIBC Rewards Program Terms and Conditions

  1. The Program works very simply: each time you use your Card to make a purchase you are rewarded with Points redeemable for merchandise or travel Rewards.
  2. These Terms and Conditions apply to the Program and replace all prior terms. These terms govern your Gold Account and the collection and redemption of Points. The Program terms apply to the Primary Cardholder, any Authorized User and any Delegate.
  3. Your CIBC Cardholder Agreement also applies to the Program and if there is a conflict between these terms and your CIBC Cardholder Agreement, your CIBC Cardholder Agreement will govern to the extent necessary to resolve the conflict.
  4. If you use the Website to check your Points balance or redeem Points, you will also be bound by the terms of use of the Website. Specific terms and conditions may apply to individual Rewards and will be disclosed at the time of redemption or purchase.
  5. Payment with Points and Financial Products with Points redemptions are subject to the additional terms and conditions specified at the time of redemption on CIBC Online Banking® and CIBC Mobile Banking®.

How To Earn Points

  1. Each $1.00 in net retail purchases charged to your Card earns one Point. Cents do not earn Points or partial Points. You may also be able to earn additional Points for certain types of purchases from time to time. Cash advances, CIBC Convenience Cheques, balance transfers, interest, fees, payments, Points redemptions and service charges do not earn Points. All Points accumulated in your Gold Account will appear on your monthly Card statement. Any credits for returns will also be reflected on your statement and the Points for credits and returns will be deducted from your Gold Account at the same rate as they were earned. If CIBC credits your Gold Account in error or you otherwise receive Points which you have not earned, CIBC is entitled to remove those Points from your Gold Account at any time and without prior notice.

Account Eligibility

  1. Your Credit Card Account must be in Good Standing in order for you to take advantage of the Program, unless you are directed otherwise. If your Credit Card Account is not in Good Standing, or if your CIBC Cardholder Agreement or Credit Card Account has been terminated or suspended, CIBC may, without notice, permanently cancel all Points in your Gold Account without compensation. Points cannot be exchanged for cash or used as credit against an outstanding Credit Card Account balance (except as outlined under "Payment with Points"). Points are not transferable, including to another Credit Card Account, and cannot be assigned or divided in the event of separation, divorce, bankruptcy or otherwise (unless CIBC consents). Points cannot be attached, pledged or hypothecated in anyway.
  2. In the event of the Primary Cardholder’s death where a spouse or common law or civil union partner is an Authorized User of the same Credit Card Account and applies and is approved as the replacement Primary Cardholder, all Points will remain in the Gold Account and may be redeemed by the new Primary Cardholder. Otherwise, the Gold Account will be closed and the Points in it will be available for redemption by the Primary Cardholder’s estate, in accordance with these Terms and Conditions, no later than twelve months after the Gold Account is closed. If the Points are not redeemed by that date for any reason (including due to a dispute among the legal representative(s), beneficiary(ies) or other claimants), the Points will be cancelled.
  3. If a Primary Cardholder closes his/her Credit Card Account or declines to renew his/her Card, the associated Gold Account will also be closed and all Points in the Gold Account will be forfeited without compensation unless redeemed within 60 days after the Credit Card Account is closed. If CIBC closes a Credit Card Account, the associated Gold Account is automatically closed and all Points are forfeited immediately (unless we simultaneously open a replacement Credit Card Account and issue a replacement Card). If the Credit Card Account is closed because the Card(s) are being converted by the Primary Cardholder or CIBC into another type of CIBC credit card, all Points in the Gold Account will be forfeited unless the replacement card(s) offers loyalty rewards into which CIBC permits Points to be converted on Card transfers and the Primary Cardholder meets any applicable requirements set by CIBC.
  4. Points may only be redeemed by the Primary Cardholder and any Delegate registered by the Primary Cardholder. Authorized Users will not automatically be registered as a Delegate. Further information on the registration of Delegates by the Primary Cardholder are provided on the Website.

Merchandise

  1. Rewards are subject to availability. Rewards may be changed or substituted and the number of Points required for specific Rewards may be changed at any time and without notice. Some items pictured on the Website are one-of-a-kind. The item received may therefore not be exactly as shown on the Website. Merchandise cannot be delivered outside Canada or to a P.O. Box/R.R. #. CIBC assumes no liability for injury or damage caused by defective merchandise. Each merchandise Reward on the Website shows the value in Points. Each merchandise Reward redeemed from the Website includes taxes, shipping and handling, and delivery charges.

Payment With Points

  1. You may redeem your Points towards payment of your outstanding credit card balance if you have a qualifying Card. Redemptions start at 4,000 points for a $25 payment. Other terms and conditions apply; Additional terms and conditions specified at the time of redemption on CIBC Online Banking and CIBC Mobile Banking.

Financial Products With Points

  1. You may redeem your Points to make payments or contributions towards select CIBC financial products if you have a qualifying card and you are otherwise eligible for the selected financial product. Other terms and conditions apply; Additional terms and conditions specified at the time of redemption on CIBC Online Banking and CIBC Mobile Banking.

How To Order

  1. Please visit the Website to view and order available merchandise. Your Gold Account will be debited on the date your order is placed. If you have questions or concerns, you can call the Centre at 1-800-232-5656 or visit www.CIBCRewards.com.

Hours Of Operation

  1. For current Centre hours of operation, please visit the Website or call 1-888-232-5656. The Centre is closed on statutory holidays, but our Website is always available. Deliveries will be made during regular business hours.

Suppliers

  1. The Program is managed by outside suppliers who supply all merchandise and co-ordinate all the fulfillment of items offered at www.CIBCRewards.com. CIBC reserves the right to change the format and merchandise included in the Program at any time without prior notice.

Return Policy

  1. Once ordered, merchandise Rewards are non-refundable, non-exchangeable and non-transferable unless you are advised otherwise.

Omissions And Corrections Policy

  1. We have made all reasonable and necessary efforts to ensure the accuracy of the information contained in the Terms and Conditions and on the Website. However, we reserve the right to correct any errors, inaccuracies, or omissions and to update or modify information at any time without prior notice.

Customer Service

  1. We are 100% committed to making your ordering experience an easy and enjoyable one. Our Customer Service Representatives are happy to answer any questions you may have concerning the merchandise and/or your order. Please call the Centre at 1-888-232-5656 for more information.

CIBC Travel Service

  1. Points may be redeemed for up to 100% of the cost of any available travel Rewards. You may redeem any number of Points toward a travel Reward; there is no minimum redemption amount. If the cost of the travel Reward exceeds the value of the Points redeemed, the excess will be charged to your Card. Points can be converted in any increments. Please consult our Website for more details on how to book and more.
  2. All travel, golf and event arrangements are subject to availability at the time of booking.
  3. To redeem your Points towards a travel Rewards, all bookings must be made through the Centre on the Website or by calling 1-888-232-5656.
  4. Prices do not include taxes, service charges, fuel surcharges, fees for additional services, etc., except where expressly noted.
  5. Prices, travel itineraries, flight times or dates may be changed or cancelled by tour operators without prior notice.
  6. You and/or your guests (if applicable) are solely responsible for obtaining required travel documentation for travel. Without appropriate documentation, you may be refused boarding, entry or access.
  7. Some travel reservations are strictly non-refundable and non-transferable once booked through your Card or by redeeming Points.
  8. Cancellation policies, baggage restrictions, and non-refundable deposits apply and vary by supplier. Please contact the Centre for specific details.
  9. Specific terms and conditions apply to travel Rewards, and vary by supplier. This is not intended to be a complete list. Please consult the Website for complete details.
  10. All travel services are provided by Merit Travel Group, Registration Numbers: ON.50010422/4499356, BC.34799 and QC.7002238.

Insurance

  1. Remember that your Card provides you with a variety of purchase and travel insurances. Please consult the insurance certificates distributed with your Card welcome kit for more details.

Relevant Terms

  1. We may amend, suspend or terminate all or any part of the Program at any time and will notify you by sending the Primary Cardholder a notice (written or electronic) or posting a notice on the Website, which will be effective when posted. If we make a change to these Terms and Conditions that is non-material or to your benefit, we will notify you by posting a notice on the Website, where you can always locate the most up to date version.
  2. These Terms and Conditions are governed by and interpreted in accordance with Canadian law and the applicable law of the Canadian province or territory in which the Primary Cardholder resides (or of Ontario, if he/she resides outside Canada), whose courts will have exclusive jurisdiction over any disputes arising in connection with your Gold Account and/or these Terms and Conditions.
  3. Capitalized terms that are used and not defined in the Terms and Conditions have the following meanings:
    1. Authorized User means each person whose name is embossed or printed on a card at the Primary Cardholder’s request.
    2. Card means a CIBC Credit card that is included in the Program.
    3. Centre means the CIBC Rewards Centre, which provides travel and other services related to the Program by phone or through the Website.
    4. CIBC, us or we means Canadian Imperial Bank of Commerce.
    5. CIBC Cardholder Agreement means the cardholder agreement governing your Credit Card Account, as amended and replaced from time to time.
    6. Credit Card Account has the meaning set out in your CIBC Cardholder Agreement.
    7. Delegate means any individual that the Primary Cardholder has specifically informed the Centre or designated on the Website as allowed to redeem Points on the Gold Account.
    8. Gold Account means the Points account linked to the Primary Cardholder’s Credit Card Account.
    9. Good Standing has the meaning set out in your CIBC Cardholder Agreement;
    10. including means “including, but not limited to”.
    11. Points means points issued pursuant to the Program.
    12. Primary Cardholder has the meaning set out in your CIBC Cardholder Agreement.
    13. Program means the CIBC Gold Visa* Card Rewards Program.
    14. Rewards means merchandise or travel available on the Website or otherwise that may be obtained in exchange for Points.
    15. Terms and Conditions means this list of terms and conditions that apply to the Program.
    16. Website means the website operated by the Centre and which is located at www.CIBCRewards.com or such other website address(es) that replace it.
    17. you or your means a Primary Cardholder, Authorized User or Delegate, as applicable.

Note: All brand names and trademarks are the property of their respective owners.

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Vacationgold® Visa* Card
Vacationgold Rewards Program Terms and Conditions

Introduction

  1. These Terms and Conditions apply to the Program and replace all prior terms. These Terms and Conditions govern your Vacationgold Account and the collection and redemption of Vacation Dollars®. The Terms and Conditions apply to the Primary Cardholder, any Authorized User and any Delegate.
  2. Your CIBC Cardholder Agreement also applies to the Program and if there is a conflict between these Terms and Conditions and your CIBC Cardholder Agreement, your CIBC Cardholder Agreement will govern to the extent necessary to resolve the conflict.
  3. If you use the Website to check your Vacation Dollars balance or redeem Vacation Dollars, you will also be bound by the terms of use of the Website. Specific terms and conditions may apply to individual rewards and will be disclosed at the time of redemption or purchase.

How To Earn Vacation Dollars

  1. Except for purchases which earn triple Vacation Dollars (described in paragraph 7 below), Vacation Dollars worth 1% of your net Card purchases will be added to your Vacationgold Rebate Account. You will not earn Vacation Dollars on cash advances, fees, interest, balance transfers, payments CIBC Convenience Cheques or Vacation Dollars redemptions. Any credits (for returns or otherwise) will be deducted from your Vacationgold Rebate Account at the same rate as they were earned. If your Vacationgold Rebate Account has insufficient Vacation Dollars available for the credit, we will charge your Credit Card Account for the value of Vacation Dollars, which cannot be so deducted, at the rate of $2 per Vacation Dollar.
  2. Each Monthly Statement will show the total number of Vacation Dollars earned during the statement period, and the total number of Vacation Dollars held in your Vacationgold Rebate Account at the end of the statement period (if any). These amounts include your accumulated Vacation Dollars for all Cards on the Credit Card Account.

How To Earn Triple Vacation Dollars

  1. If you use your Card to purchase any Vacation Packages from the Centre, you will earn Vacation Dollars at a rate equal to (i) 2% of the Net Purchase Price of the Vacation Package charged to the Card, excluding taxes, insurance, service charges and personal expenses plus (ii) 1% regular Vacation Dollars on the portion of the Vacation Package charged to the Card, for a total of 3%. Triple Vacation Dollars are not earned on any purchase from the Centre which is not part of a Vacation Package. Vacation Dollars may not be redeemed for a Vacation Package which triggered the earning of triple Vacation Dollars.

Redeeming Vacation Dollars

  1. Vacation Dollars may only be redeemed by the Primary Cardholder and any Delegate registered by the Primary Cardholder. Authorized Users will not automatically be registered as a Delegate. Further information on the registration of Delegates by the Primary Cardholder are provided on the Website.
  2. You may redeem Vacation Dollars for all or part of the cost of a Vacation Package, including taxes and any additional charges directly related to the Vacation Package, up to and not exceeding the total purchase price. If your Vacationgold Rebate Account does not contain sufficient Vacation Dollars for the Vacation Package you wish to order, you must pay the additional costs using your Card.
  3. Vacation Packages must be redeemed through the Centre on the Website or by telephone at 1-866-339-3320. You cannot apply Vacation Dollars against existing or previous reservations or purchases, or for travel not booked through the Centre.
  4. Vacation Dollars will be deducted from your Vacationgold Rebate Account on the date you place/book your order.
  5. In order to redeem Vacation Dollars, your Credit Card Account must be in Good Standing at the time of the redemption.

General Terms

  1. Your Vacation Package does not include any personal expenses or costs, such as travel insurance, unless they are expressly stated as included. You are responsible for any personal expenses, and for the cost of any services not included with a Vacation Package or travel services purchased through the Centre.
  2. Your Vacation Package is subject to availability, and is governed by the terms and conditions of the travel supplier. Please consult the Website for complete details and options.
  3. Once a Vacation Package has been redeemed, it is non-refundable, nonexchangeable and non-transferable (unless you are advised otherwise).
  4. If you do not make the minimum payment by the payment due date set out on any Monthly Statement, we may deduct the number of Vacation Dollars earned in that month from your Vacationgold Rebate Account. CIBC does not have to re-credit you these Vacation Dollars if your Credit Card Account is subsequently brought into Good Standing.
  5. You are responsible for reviewing the Vacation Dollar amounts shown on your Monthly Statement. You must notify CIBC Credit Card Services in writing of any errors, omissions, or objections to the Vacation Dollars balance or any credit or debit to your Vacationgold Rebate Account within 6 months from the date of the Monthly Statement on which the Vacation Dollars appear (or should have appeared). If you do not, we are entitled to treat the Monthly Statement as correct, except for improper credits.
  6. Your accumulation of Vacation Dollars does not entitle you to any vested rights. Vacation Dollars have no monetary value, and you cannot exchange them for cash or credit them against your Credit Card Account balances. Vacation Dollars cannot form the basis of a monetary claim against CIBC.
  7. You cannot transfer Vacation Dollars, including to another Credit Card Account. You cannot assign or divide Vacation Dollars in the event of separation, divorce, bankruptcy or otherwise without CIBC’s prior consent. In the event of the Primary Cardholder’s death where his or her spouse or common-law or civil union partner is an Authorized User of the same Credit Card Account, and such spouse or partner applies and is approved as the replacement Primary Cardholder, all Vacation Dollars will remain in the Vacationgold Rebate Account. Otherwise, the Vacationgold Rebate Account will be closed and the Vacation Dollars in it will be available for redemption by the Primary Cardholder’s estate, in accordance with these Terms and Conditions, no later than twelve months after the Vacationgold Rebate Account is closed. If the Vacation Dollars are not redeemed by that date for any reason (including due to a dispute among the legal representative(s), beneficiary(ies) and or other claimants), the Vacation Dollars will be cancelled. You cannot attach, pledge or hypothecate Vacation Dollars in any way.
  8. We may disclose information about a Vacationgold Rebate Account to the Primary Cardholder, an Authorized User or any Delegate.
  9. If the Credit Card Account is closed or not renewed for any reason, the Vacationgold Rebate Account shall automatically be terminated and all Vacation Dollars in the Vacationgold Rebate Account will automatically be forfeited without compensation. This paragraph will not apply if we close your Credit Card Account and simultaneously open a replacement Credit Card Account and issue a replacement Card.
  10. CIBC, the Centre and their agents are not liable or responsible for any loss, injury, death, cost, damage, liability or expense you or your family members or guests may suffer or incur, and you release and discharge CIBC, the Centre and their agents from any claims, demands, causes of action and actions which may arise, in connection with any:
    1. Error or omission on the Website or other sources of information about the Program and any Vacation Packages;
    2. Error or delay in crediting or debiting your Vacationgold Rebate Account;
    3. Act or omission by the Centre, including if the Centre provides information which results in travel arrangements that have a higher cost than expected or indicated or which differ in any way from arrangements which may be available elsewhere;
    4. Use of a Vacation Package; and
    5. Act or omission of any travel supplier, including its failure to perform as expected or described or if travel services are substituted or changed in any way or cancelled in whole or part.
    This release binds your legal representatives, heirs, successors and assigns.
  11. Should circumstances beyond the Centre’s control result in a travel service supplier’s failure to provide a Vacation Package which you have redeemed or booked, the Centre may attempt (but is not required) to arrange a suitable replacement Vacation Package or may choose (but is not required) to credit Vacation Dollars to your Vacationgold Rebate Account and, if you charged a portion of the Vacation Package’s cost to your Card, credit your Credit Card Account for the same. Regardless, neither CIBC nor the Centre is responsible for any costs you may have incurred in relation to a Vacation Package which is cancelled by a travel service supplier.
  12. We may amend, suspend or terminate all or any part of the Program at any time and will notify you by sending the Primary Cardholder a notice (written or electronic) or posting a notice on the Website, which will be effective when posted. If we make a change to these Terms and Conditions that is non-material or to your benefit, we will notify you by posting a notice on the Website, where you can always locate the most up to date version. Any changes to these Terms and Conditions or the Program may affect Vacation Dollars which you may have already accumulated and/or any future accumulations.
  13. If the entire Program is to be terminated, we will send 60 days prior notice to the Primary Cardholder, which may be included with or on a Monthly Statement. Any notice will also be notice to any Authorized Users and Delegates. Any Vacation Dollars not redeemed before termination of the Program will be forfeited without compensation
  14. You are responsible for any tax liability and tax reporting obligations that arise from your use of the Program.
  15. Independent third party service providers and suppliers may provide supplies and services for the Program, including the Centre. All travel services are provided by Merit Travel Group, which is an independent travel agency. Registration Numbers: ON.50010422/4499356, BC.34799, QC.7002238.
  16. These Terms and Conditions will be governed by and interpreted in accordance with Canadian law. The courts in the Canadian province or territory in which the Primary Cardholder of a Visa Account resides (or of Ontario, if he/she resides outside Canada) will have exclusive jurisdiction over any disputes arising in connection with Vacation Dollars and/or these Terms and Conditions.
  17. Capitalized terms that are used and not defined in these Terms and Conditions will have the following meanings:
    1. Authorized User has the meaning set out in your CIBC Cardholder Agreement
    2. Card means a CIBC Vacationgold Visa* Card.
    3. CIBC, us or we means Canadian Imperial Bank of Commerce.
    4. CIBC Cardholder Agreement means the cardholder agreement governing your Credit Card Account, as amended and replaced from time to time.
    5. Centre means the CIBC Rewards Centre, which provides travel and other services related to the Program by phone or through the Website.
    6. Credit Card Account has the meaning set out in your CIBC Cardholder Agreement.
    7. Delegate means any individual that the Primary Cardholder has specifically informed the Centre or designated on the Website as allowed to redeem Vacation Dollars on the Vacationgold Rebate Account.
    8. Good Standing has the meaning set out in your CIBC Cardholder Agreement.
    9. including means “including, but not limited to”.
    10. Monthly Statement means the monthly statement sent to the Primary Cardholder with respect to the Credit Card Account.
    11. Net Purchase Price means the net purchase price of a Vacation Package after deducting the value of any Vacation Dollars which were redeemed in connection with such purchase.
    12. Primary Cardholder has the meaning set out in your CIBC Cardholder Agreement.
    13. Program means the Vacationgold Rewards Program.
    14. Terms and Conditions means this list of terms and conditions that apply to the Program.
    15. Vacation Dollars means the rewards issued pursuant to the Program.
    16. Vacation Package means a cruise, a tour or other assembly of accommodation plus an airline ticket and/or other transportation promoted for a single price by a major tour operator and offered by the Centre.
    17. Vacationgold Rebate Account means the Vacation Dollars account linked to the Pimary Cardholder’s Credit Card Account.
    18. Website means the website operated by the Centre and which is located at www.CIBCRewards.com or such other website address(es) that replace it.
    19. you means a Primary Cardholder, Authorized User or Delegate, as applicable.

Visa* is a trademark of Visa International Service Association and used under license.
All other trademarks are owned by CIBC or related entities.