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Shopping with Points Offer: Redeem Aventura points for travel purchases using 35% fewer points than our non-promotional Shopping with Points redemption feature. Simply go to your pending transactions, then redeem eligible purchases.8

We’re sorry, but CIBC Rewards will be down for scheduled maintenance on Saturday November 23 from 9:00 pm EST to Monday November 25 at 06:00 am EST. Thank you for your patience.

During a Canada Post service disruption, any CIBC Rewards-related shipments may be delayed. Thank you for your patience.

Contact Us

 

General Inquiries and Rewards Redemptions

 

Phone
In Canada & U.S.:
1-888-232-5656
Elsewhere:
905-696-4907

 

Hours of Operation

Monday to Friday:
8:00 a.m. EST - 9:00 p.m. EST
Saturday:
8:00 a.m. EST - 5:00 p.m. EST

 

 

Travel Inquiries and Redemptions

 

Phone
In Canada & U.S.:
1-888-232-5656
Elsewhere:
905-696-4907

 

Hours of Operation

Monday to Sunday: 24 hours a day

Phone

In Canada & U.S.:
1-866-339-3320
Elsewhere:
905-277-3394

 

Hours of Operation

Monday to Friday:
8:00 a.m. EST - 8:00 p.m. EST
Saturday:
10:00 a.m. EST - 6:00 p.m. EST
Sunday:
10:00 a.m. EST - 6:00 p.m. EST

Phone

In Canada & U.S.:
1-800-465-4653
Elsewhere:
514-861-4653

2024 & 2025 CIBC Closures Call Centre Hours for Merchandise, Gift Cards and Lifestyle rewards only:

 

October 14, 2024
Closed

 

December 25, 2024
Closed

 

December 26, 2024
Closed

 

January 1, 2025

Closed