Contact Us
General Inquiries and Rewards Redemptions
Phone
In Canada & U.S.:
1-888-232-5656
Elsewhere:
905-696-4907
Hours of Operation
Monday to Friday:
8:00 a.m. EST - 9:00 p.m. EST
Saturday:
8:00 a.m. EST - 5:00 p.m. EST
Travel Inquiries and Redemptions
Phone
In Canada & U.S.:
1-888-232-5656
Elsewhere:
905-696-4907
Hours of Operation
For new travel bookings, or for servicing travel bookings made on or after October 1, 2024:
Monday to Sunday:
24 hours a day
For servicing travel bookings made on or before September 30, 2024:
Monday to Friday:
8:00 a.m. EST to 8:00 p.m. EST
December 24 & 31:
8:00 a.m. EST to 5:00 p.m. EST
Saturday & Sunday:
Closed
Phone
In Canada & U.S.:
1-866-339-3320
Elsewhere:
905-277-3394
Hours of Operation
Monday to Friday:
8:00 a.m. EST - 8:00 p.m. EST
Saturday:
10:00 a.m. EST - 6:00 p.m. EST
Sunday:
10:00 a.m. EST - 6:00 p.m. EST
Phone
In Canada & U.S.:
1-800-465-4653
Elsewhere:
514-861-4653
2024 & 2025 CIBC Closures Call Centre Hours for Merchandise, Gift Cards, Lifestyle rewards and for servicing travel bookings made on or before September 30, 2024 only:
October 14, 2024
Closed
December 25, 2024
Closed
December 26, 2024
Closed
January 1, 2025
Closed
