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Shopping with Points Offer: Redeem Aventura points for travel purchases using 35% fewer points than our non-promotional Shopping with Points redemption feature. Simply go to your pending transactions, then redeem eligible purchases.8

As a result of the recent Canada Post service disruption, CIBC Rewards-related shipments will be delayed as service returns to normal. Thank you for your patience.

Contact Us

 

General Inquiries and Rewards Redemptions

 

Phone
In Canada & U.S.:
1-888-232-5656
Elsewhere:
905-696-4907

 

Hours of Operation

Monday to Friday:
8:00 a.m. EST - 9:00 p.m. EST
Saturday:
8:00 a.m. EST - 5:00 p.m. EST

 

 

Travel Inquiries and Redemptions

 

Phone
In Canada & U.S.:
1-888-232-5656
Elsewhere:
905-696-4907

 

Hours of Operation

Monday to Sunday: 24 hours a day

Phone

In Canada & U.S.:
1-866-339-3320
Elsewhere:
905-277-3394

 

Hours of Operation

Monday to Friday:
8:00 a.m. EST - 8:00 p.m. EST
Saturday:
10:00 a.m. EST - 6:00 p.m. EST
Sunday:
10:00 a.m. EST - 6:00 p.m. EST

Phone

In Canada & U.S.:
1-800-465-4653
Elsewhere:
514-861-4653

2024 & 2025 CIBC Closures Call Centre Hours for Merchandise, Gift Cards and Lifestyle rewards only:

 

October 14, 2024
Closed

 

December 25, 2024
Closed

 

December 26, 2024
Closed

 

January 1, 2025

Closed