Contact Us
General Inquiries and Rewards Redemptions
Phone
In Canada & U.S.:
1-888-232-5656
Elsewhere:
905-696-4907
Hours of Operation
Monday to Friday:
8:00 a.m. EST - 9:00 p.m. EST
Saturday:
8:00 a.m. EST - 5:00 p.m. EST
Travel Inquiries and Redemptions
Phone
In Canada & U.S.:
1-888-232-5656
Elsewhere:
905-696-4907
Hours of Operation
For new travel bookings, or for servicing travel bookings:
Monday to Sunday:
24 hours a day
Phone
In Canada & U.S.:
1-866-339-3320
Elsewhere:
905-277-3394
Hours of Operation
Monday to Friday:
8:00 a.m. EST - 8:00 p.m. EST
Saturday:
10:00 a.m. EST - 6:00 p.m. EST
Sunday:
10:00 a.m. EST - 6:00 p.m. EST
Phone
In Canada & U.S.:
1-800-465-4653
Elsewhere:
514-861-4653
2026 & 2027 CIBC Call Centre Closures for Merchandise, Gift Cards, Lifestyle rewards:
February 16, 2026
Closed
April 3, 2026
Closed
May 18, 2026
Closed
July 1, 2026
Closed
August 3, 2026
Closed
September 7, 2026
Closed
October 12, 2026
Closed
December 25, 2026
Closed
December 26, 2026
Closed
January 1, 2027
Closed
