Frequently Asked Questions

Using the website

As part of the CIBC Rewards program, you can add other CIBC Aventura^® cards to your profile if you are the primary cardholder for both cards. Once you sign on to your account at cibcrewards.com, click on “Profile” and go to the “Cards” tab. Follow the simple step-by-step instructions to add your card to your profile.

Please go to CIBC.com to change the following through CIBC Online Banking^® or CIBC Mobile Banking^®:

Name
Primary address
Phone number
Email address

You will see your changes on CIBC Rewards in 3 to 4 business days.

To update your email address, please visit CIBC.com and sign on to your online or mobile banking account. Alternatively, you may call 1 800 465-4653 and a CIBC agent will be happy to assist you.

To ensure your latest information is up to date and accurate, CIBC Rewards.com is updating your profile information to match your profile information on CIBC Online Banking® and CIBC Mobile Banking®. If you would like to update your profile information, please go to CIBC.com and make those changes through CIBC Online Banking® or through CIBC Mobile Banking®.

Yes, you can change your default card in your CIBC Rewards profile. Please enter the CIBC Rewards site by clicking ‘Go to CIBC Rewards’ from CIBC Online Banking^® or CIBC Mobile Banking^® App. You can access your CIBC Rewards profile page by clicking on My profile at the top of the web page, and you can change your default card by going to the ‘Manage Cards’ section.

When you sign on to CIBC Rewards through the link in CIBC Online Banking or CIBC Mobile Banking^® App, your profile will default to one of your credit cards. To see your other cards, once on the CIBC Rewards website click on the down arrow next to your current card’s points balance at the top of the web page and select another card.

Phone Numbers and Hours of Operation

For your convenience, you can access cibcrewards.com 24 hours a day to check your account balance and redeem for Travel and Rewards.

General Inquiries and Rewards Redemptions

To contact us by phone:
CIBC Aventura^® and CIBC Gold Visa^* Customers

Phone: 1-888-232-5656 (In Canada & U.S.) or 905-696-4907 (elsewhere)
Monday to Friday: 8:00 a.m. EST - 9:00 p.m. EST
Saturday: 8:00 a.m. EST - 5:00 p.m. EST

Travel Inquiries and Redemptions

Phone: 1-888-232-5656 (In Canada & U.S.) or 905-696-4907 (elsewhere)
Monday to Sunday: 24 hours a day

Aventura^® Program Questions

The CIBC Aventura^® Credit Cards offer you the ultimate in flexibility so you can travel when you want. You can redeem your Aventura^® Points for a wide variety of rewards options such as travel, gift cards, merchandise and Lifestyle rewards¹. Use your Aventura^® Points for flights on hundreds of airlines and points that don’t expire². What’s more, if your card is eligible for the Aventura^® Airlines Reward Chart you could fly for as low as 10,000 Aventura^® Points, so you could be taking off sooner than you think³.

Aventura^® Points are rewards points that are awarded on your CIBC Aventura ^® Credit Card.

Earning Aventura^® Points is easy!

Earn one Aventura^® Point for every $1 you spend using your CIBC Aventura^® Gold Visa^* Card, CIBC Aventura^® Visa Infinite^® Card, CIBC Aventura^® Visa* for Business Card, CIBC Aventura^® World MasterCard^® Card, CIBC Aventura^® World Elite^® MasterCard^® Card, CIBC Aventura^® MasterCard^® Card, and 1 Aventura Point for every $2 you spend using your CIBC Aventura^® Visa* Card and CIBC U.S. Dollar Aventura^® Gold Visa* Card.⁴ Plus, you can occasionally earn incremental rewards on your purchases.

And remember, all Aventura^® cardholders earn additional Aventura^® Points on travel purchased through the CIBC Rewards Centre.⁵

Applicable to all Aventura cards except the CIBC Aventura^® Visa Infinite Privilege* card.

Aventura Points^® are not credited to your account when a required payment is missed on net purchases from the statement print date (the last day of your statement period) until the required payment is received and processed. You will start earning points on new purchases once the required payment is processed.

CIBC offers flexible Ways to Bank to help you manage your credit card account, simply follow the steps and choose the way to bank that best fits your life.

Applicable to all Aventura cards except the CIBC Aventura^® Visa Infinite Privilege* card.

When you’re ready to redeem for merchandise, gift cards, lifestyle rewards or book travel, simply redeem online at cibcrewards.com or call the CIBC Rewards Centre at
1-888-232-5656.

For your most current balance, sign on to CIBC Online Banking® or Mobile Banking®. Your Aventura^® Points will also be printed on your monthly CIBC Aventura ^® Credit Card statement under Aventura^® Points Summary. If you have any questions about your statement or your account, please call 1-800-465-4653 (in Canada & U.S.) or 514-861-4653 (elsewhere, call collect).

No. There are no booking fees to redeem your Aventura^® Points.

Fees may be charged by the travel provider⁶

Lifestyle Rewards¹ start at just 3,000 Aventura^® Points.

Points Deficit is an option for cardholders whose CIBC Aventura Credit Card qualifies for the Aventura® Airlines Reward Chart and who do not have enough Aventura® Points to redeem for a flight through the Aventura® Airline Rewards Chart. If you don’t have enough Aventura Points to purchase an Airline Travel Reward in full (but have at least 80% of the required number of Aventura Points), you may ask the Centre to charge an amount to your Card to cover the Points Deficit. If you have the Centre charge an amount to your Card to cover the Points Deficit for an Airline Travel Reward and you are advised that the Aventura Travel Reward is refundable, then, in the event of a refund, the amount previously charged to your Card will not be refunded to your Credit Card Account and instead you will receive Aventura Points equal to the Points Deficit.⁷

Flexible Travel provides CIBC Aventura^® cardholders with the ability to pay for flights, hotels and car rentals with any combination of:

Aventura^® Points;
Aventura^® Points and your CIBC Aventura^® Credit Card; or
Just your CIBC Aventura^® Credit Card.

Don’t forget you will earn double Aventura® Points on travel purchased through the CIBC Rewards Centre using your CIBC Aventura® Credit Card.⁵

Items are subject to availability and you will be notified of any change in merchandise status in your account’s “Order History”. Please allow up to 5 weeks for delivery of merchandise. Merchandise cannot be delivered outside Canada, or to a P.O. Box or Rural Route. CIBC assumes no liability for injury or damage caused by defective merchandise.

You can order from the catalogue on the website, but items can only be shipped to addresses within Canada (excluding P.O. Boxes and Rural Routes).

You have 30 days from the receipt of the item (10 days for jewellery items) to request a return. Contact the CIBC Rewards Centre at 1-888-232-5656 (in Canada & U.S.) or 905-696-4907 (elsewhere) for return instructions prior to returning the item. Once your return has been authorized, you will have fifteen (15) business days to return the item for it to be accepted. Please note that the following items cannot be returned: earrings, clothing, bedding, linens, towels, electronics, opened games. Gift cards or certificates and lifestyle rewards may not be returned. There are no returns on clearance items or as noted on any item description.

If a merchandise item arrives damaged or there are missing pieces, please notify the CIBC Rewards Centre immediately. We will be happy to replace the item without charge, if it is reported within five (5) business days of receipt, the item(s) are returned in their original manufacturer’s packaging and are accompanied by the original packing slip. Defects identified after initial use will not be accepted for return and should be handled according to the applicable manufacturer’s warranty. Please contact the CIBC Rewards Centre at 1-888-232-5656 (in Canada & U.S.) or 905-696-4907 (elsewhere). A Return Authorization Number will be issued with return instructions.

NEXUS charges an application fee, CIBC will rebate the application fee of up to CAD $100 in one statement credit every 4 years on the primary cardholder’s account.⁸

You can apply for NEXUS through the Canadian Border Services Agency website at:https://www.cbsa-asfc.gc.ca/prog/nexus/application-demande-eng.html

Get coverage of up to $1,000 in the event your mobile device is lost, stolen or accidentally damaged. Simply pay for your mobile device (e.g., mobile phone, smartphone, tablet, smartwatch) using your eligible Aventura credit card! To learn how it works visit https://cibccentre.rsagroup.ca/.

Charge the full cost of your accommodations to your eligible Aventura card to receive up to $2,500 of coverage for damage to or loss of personal items (excluding cash) due to burglary in your room while you are a registered guest.

Digital Gift Cards

To make a redemption for a Digital Gift Card item:

Click on the Gift cards menu option on the Home page.
Browse the Digital Gift Card catalogue to find the items you want.
Select the gift card denomination and add the item(s) into your Shopping Cart.
Follow the checkout instructions to complete your order.

Depending on your email provider and security settings, some emails may end up in your Spam or Junk folder. If so, please save the address to your safe senders list for future orders.

You may resend the Digital Gift Card from CIBC Rewards. Simply sign on and click on Account History then select the order and click the resend button next to the gift card. You can also review and update the email address.

If you still haven’t received your digital gift card, please contact the CIBC Rewards Centre at 1-888-232-5656 (in Canada & U.S.) or 905-696-4907 (elsewhere).

When you place an order for more than one Digital Gift Card or for multiple retailers, you can expect to receive one confirmation email which will list all the reward items you have ordered. You will also receive one email for each Digital Gift Card in your order.

For example, if you order a total of 10 Digital Gift Cards, you will receive 10 separate emails, one for each Digital Gift Card ordered. A link will be provided in the email allowing you to access your Digital Gift Card and providing you with a barcode and/or a PIN and instructions on how to use.

Once your order is placed and confirmed, Digital Gift Cards cannot be cancelled, refunded or exchanged.

Digital Gift Cards ordered from CIBC Rewards are in Canadian currency only. In most cases, gift cards are limited to use within the country it was issued, and any exceptions are dependent on the company or retailer at the time of use.

Please check with the retailer prior to placing the order as Digital Gift Cards are non-refundable.

Amazon

To make a redemption for an Amazon item:

Click on the Amazon menu option found on the Home page or click on Amazon banner found on the Product Catalogue page.
Browse the Amazon catalogue to find the items you want.
Add the item(s) into your shopping cart and submit the order.
Follow the checkout instructions to complete your order on Amazon.ca.

At times, the price of merchandise will fluctuate as it is controlled by Amazon.ca . If you’ve placed an item in your shopping cart, then waited to redeem, you may notice a change in the item’s price. CIBC Rewards does its best to ensure the prices on the website are correct and may need to change the cost, either up or down as necessary.

Unfortunately, you cannot complete the redemption if the points required exceed the balance of CIBC Rewards Points in your account. Either remove some items from your cart, select alternative rewards at a lower points balance, or keep earning points towards your must-have rewards.

Yes. Since your order is completed on the Amazon.ca website, you are entitled to the same warranty extended to customers who shop directly on Amazon.ca.

Yes, orders can be shipped internationally, however, additional fees may be applied, as your CIBC Rewards points only cover the cost of shipping within Canada. Amazon’s shipping conditions apply.

Unfortunately, once points have been redeemed for credit on the Amazon site, they cannot be reinstated. If you wish to return your Amazon item(s), they will be subject to Amazon’s return policy which can be viewed here. Please see Amazon’s returns and refunds.

Please contact Amazon directly for all inquires related to your order.

Amazon shipping policies apply. Please see Amazon’s shipping rates and times.

No, your points can only be redeemed through the CIBC Rewards program website. To make a redemption for an Amazon item, simply click on the Amazon menu option found on the Home page or click on Amazon banner found on the Product Catalogue page. Then, browse the Amazon catalogue, add the item(s) you want into your shopping cart, and follow the checkout instructions to complete your order on Amazon.ca.

If you require support with an order you’ve completed with Amazon, please contact Amazon directly.

If you have questions about an Amazon item and have not yet made a redemption, please contact CIBC Rewards Centre for support at 1-888-232-5656.

Best Buy

To make a redemption for a Best Buy item:

Click on the Best Buy menu option found on the Home page or click on Best Buy banner found on the Product Catalogue page.
Then, browse the Best Buy catalogue to find the items you want
Add the item(s) into your shopping cart
Follow the checkout instructions to complete your order.

Yes, you are entitled to the same warranty extended to customers who shop directly at Best Buy locations.

Yes, you may order from the Best Buy catalogue online, however, they can only be shipped to an address within Canada. Note that we cannot ship to P.O. boxes or rural routes.

Before returning the item, contact the CIBC Rewards Centre at 1-888-232-5656 (in Canada & U.S.) or 905-696-4907 (elsewhere) for instructions. Once your return request has been authorized, you have seven (7) business days in which to return the item.

Please see our Best Buy Terms & Conditions for our full return and exchange policies as certain conditions may apply.

For all returns, the item must be returned in its original packaging.
All products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. If the purchase included a free gift or bonus item, it must also be returned in order to process the refund.
Items missing the serial number or UPC (Universal Product Code) will not be accepted for return, nor will refunds be issued for such items.
If you purchased an item as part of a bundle package, you may return that item separately. However, the price of each remaining bundle item will revert to its original price, as if it was purchased separately. Therefore, you may receive a refund for the returned item that is less than the price you paid when you purchased it as part of a bundle.

If the product arrives with visible damage to the packaging, the shipment should be refused and CIBC Rewards Centre should be contact immediately.

If the product is received and has no visible signs of damage to the packaging but the product is found to be damaged (concealed damage), please notify the CIBC Rewards Centre immediately. We will be happy to replace the item without charge and will provide you with return instructions, provided that the damage or missing piece is reported within thirty (30) business days of receipt.

All products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. If the purchase included a free gift, or bonus item, it must also be returned in order to process the refund.
Defects identified after initial use will not be accepted for return and should be handled according to the applicable manufacturer’s warranty.

Yes. You must first return the original item in accordance with our return policy (see Best Buy Terms & Conditions for full details). You may then place a new order for the item you’d like to exchange for.

Orders will be shipped through Standard Delivery within Canada. Note that we cannot ship to P.O. boxes or rural routes. Please see our full Best Buy Terms & Conditions for more information.

No, your points can only be redeemed through the CIBC Rewards program website. To make a redemption for a Best Buy item, click on the Best Buy menu option found on the Home page or click on Best Buy banner found on the Product Catalogue page. Then, browse the Best Buy catalogue, add the item(s) you want into your shopping cart, and follow the checkout instructions to complete your order.

No, to return or exchange an item(s), please contact the CIBC Rewards Centre at 1-888-232-5656 (in Canada & U.S.) or 905-696-4907 (elsewhere) for return and exchange instructions on how to return the item.

Shopping With Points¹¹

You can redeem Aventura points for pending transactions above $25 but only if the link to redeem with points is active on specific transactions.

Once a transaction is posted, you are no longer able to redeem your points for the transaction. You can, however, pay with Aventura points towards balances.

Transactions can take up to five days to reflect on your statement.

Redeeming with Aventura points allows you to use points towards a single pending transaction. Paying with Aventura points allows you to use points towards your balance.

The conversion rate of Aventura points varies, depending on transaction type. To view the exact amount of points needed to redeem for a specific amount, expand your transaction details for more information.

Yes, however, only primary cardholders can redeem Aventura points for transactions completed by an authorized user. Authorized users cannot redeem Aventura points.

You can redeem your Aventura points any time you have enough points for the minimum amount required and your card is in good standing. For example, you can start redeeming as soon as you’ve received bonus points with your new card, but only on pending transactions.

No. Only primary cardholders can redeem Aventura points for pending transactions, including transactions completed by a secondary cardholder or authorized user.

No. Once you have redeemed your Aventura points for a transaction, the points are not refundable, exchangeable or transferable.

No. The merchant will apply credit to your account. Once the Aventura points have been redeemed, they cannot be refunded.

No. Foreign currency transactions are not eligible. You can only redeem points for transactions in the currency of your credit card. For example, if your credit card’s currency is in US dollars, you can only redeem Aventura points on US dollar purchases.

Aventura points can only be redeemed through CIBC Online Banking^® or Mobile Banking^®. You cannot call CIBC to redeem Aventura points.

Payment with Points & Financial Products with Points¹²

Yes. Primary cardholders can make a payment to their CIBC Aventura^® or CIBC Gold Visa* Credit card balance with Payment with Points¹³. Redeeming can be done quickly and easily online, through CIBC Online Banking^®Opens in a new window. and CIBC Mobile Banking^®Opens in a new window.. Redeeming is easy. To find out more and learn how to redeem click here.

Yes. CIBC Aventura^® and CIBC Gold Visa* primary cardholders¹² can redeem for Financial Products with Points and make contributions to or payments for select bank products, such as a CIBC Daily Interest Savings Account (RRSP) ¹⁴ or a Residential Mortgage Prepayment¹⁵, and reach your most important financial goals faster. Redemptions start at 12,000 points for a $100 payment or contribution to select existing CIBC financial products. Redeeming is easy. You will be able to select from your existing products on CIBC Online Banking^{^®} Opens in a new window. and CIBC Mobile Banking^{^®} Opens in a new window To see the full list of financial products you can redeem towards and to learn how to redeem click here

Single Sign on

CIBC cardholders with eligible products access their CIBC Rewards account directly from their CIBC Online Banking^® and CIBC Mobile Banking^® account. When signed in to CIBC Online Banking®or CIBC Mobile Banking®, click on "Go to CIBC Rewards" and you will be directed and logged in to the CIBC Rewards website.

Transferring Aventura Points

CIBC Rewards Program clients may "transfer," which means move, the Aventura points earned from eligible Aventura credit card accounts, on which clients are the primary cardholder/Rewards Officer.

If you are a primary cardholder/Rewards Officer on at least one CIBC Aventura for Business credit card or US Dollar Aventura Gold credit card or Aventura Visa Infinite Privilege credit card and one personal CIBC Aventura credit card, you can access the Points Pooling functionality by clicking on My profile at the top of the web page after you sign on to your CIBC Rewards account. Select the Points Pooling button and follow the instructions on the Transfer Points Between Accounts page to transfer your points. You can also contact the CIBC Rewards Centre at 1-888-232-5656 (in Canada & U.S.) or 905-696-4907 (elsewhere) to transfer Aventura points, by selecting menu option #2 (Merchandise, Gift Cards and Other Rewards).

The following cards are eligible for transferring Aventura points: CIBC Aventura^® Visa Infinite Privilege* Card, CIBC US Dollar Aventura^® Gold Visa* Card, CIBC Aventura^® Visa* Card for Business, CIBC Aventura^® Visa* Card for Business Plus, CIBC Aventura^® Visa* Infinite* Card, CIBC Aventura^® Gold Visa* Card, CIBC Aventura^® Visa* Card, CIBC Aventura World Elite MasterCard^™ Card, CIBC Aventura World MasterCard^™ Card, CIBC Aventura MasterCard^™ Card

Provided the transfer of points is successful, yes. The Aventura points will be transferred immediately from one account to another and will be available to use towards redemptions.

The primary cardholder/Rewards Officer will be able to view your points transfer history when they view the Transfer History page.

No, Authorized Users are unable to transfer Aventura points on behalf of the primary cardholder/Rewards Officer.

Visa Airport Companion Program

No, there is no physical membership card that will be issued for the Visa Airport Companion Program. Once you enroll for the program, you can access any participating lounge⁹ immediately by using one of three access mechanisms (subject to availability):

Present the eligible CIBC Visa Card you used to enroll in the Program;
Show your digital membership card and QR Code within the Program App or Website; or
Present your printed or emailed e-Certificate containing the digital membership card and QR Code.

Enrolling for the Program is quick and can be completed within a few minutes, giving you access to the Program immediately.

Simply download the Visa Airport Companion App (available to download for free) or visit the Program Website (visaairportcompanion.ca) Opens in a new tabto enroll for the Program. To complete your enrollment, you will be required to enter your eligible CIBC Visa Card details and your First and Last Name as it appears on your passport or valid travel document.

If you have an eligible CIBC Visa Card and have enrolled in the Visa Airport Companion Program, you can access participating lounges⁹ in one of the three ways (subject to availability):

Present the eligible CIBC Visa Card you used to enroll in the Program;
Show your digital membership card and QR Code within the Program App or Website; or
Present your printed or emailed e-Certificate containing the digital membership card and QR Code.

Please note: there is no physical membership card that will be issued for this Program.

Lounge⁹ visits expire on the anniversary of your enrollment for the Visa Airport Companion Program. Annual entitlements are only valid for the membership year. On an annual basis (from the date that you enrolled for the Program), the complimentary visits will re-set and any unused complimentary visits will be forfeited. As a reminder, you can use your annual entitlements for yourself and for your accompanying guests. Each person entering the lounge⁹ would be counted towards one visit entitlement.

Once you are signed into the Visa Airport Companion Program App or Website, you can see how many complimentary lounge⁹ visits you have remaining. Simply access your Membership Page to view this information.

Yes, your complimentary visits can be used for yourself and for your accompanying guests. All additional visits beyond the complimentary visits (either for yourself or for your accompanying guests) are subject to a fee of $32 USD (subject to change) per person per visit. Applicable lounge⁹ access charges will be billed to the Card connected to your Program membership.

No. The membership is not transferable and can only be used by the eligible Cardholder. However, you can bring in (an) accompanying guest any time you access the lounge⁹ benefit.

To view a full list of participating airport lounges⁹, their facilities, the current lounge⁹ access fee, opening times and restrictions, visit the Visa Airport Companion Program App and website (Opens in a new tabvisaairportcompanion.ca)

No, there is no physical membership card that will be issued for the Visa Airport Companion Program.

Once you enroll for the program, you can access any participating lounge⁹ immediately by using one of three access mechanisms (subject to availability):

Present the eligible CIBC Visa Card you used to enroll in the Program;
Show your digital membership card and QR Code within the Program App or Website; or
Present your printed or emailed e-Certificate containing the digital membership card and QR Code.

No, there is no enrollment fee for the Visa Airport Companion Program. However, once your complimentary entitlements are used, all additional visits are subject to a fee of $32 USD (subject to change) per person per visit, charged by the Program. Applicable lounge⁹ access fees will be billed to the CIBC Visa Card that is connected to your Program membership. If you use any benefits within the Program outside of lounge⁹ access, additional charges may apply.

Please visit the Program App or Website for details on each lounge⁹, including hours, amenities and the charge for children and seniors.

Currently pre-booking airport lounge⁹ access is not available.

For additional Program details, please visit Opens in a new tabvisaairportcompanion.ca or contact DragonPass at ca.support@dragonpassuk.com

Mastercard Travel Pass

No, there is no physical membership card that will be issued for the Mastercard Travel Pass. Once you enroll for the program, you can access any participating lounge⁹ immediately by using one of the two access mechanisms:

Show your digital membership card and QR Code within the Program App or Website; or
Present your printed or emailed e-Certificate containing the digital membership card and QR Code.

Enrolling for the program is quick and can be completed within a few minutes, giving you access to the program immediately.

Simply download the Mastercard Travel Pass App (available to download for free) or visit the Program Website (mastercardtravelpass.dragonpass.com)Opens in new tab to enroll for the Program. To complete your enrollment, you will be required to enter your eligible CIBC Mastercard Card details and your First and Last Name as it appears on your passport or valid travel document.

If you have an eligible CIBC Mastercard Card and have enrolled in the Mastercard Travel Pass, you can access participating lounges⁹ in one of the two ways:

Show your digital membership card and QR Code within the Program App or Website; or
Present your printed or emailed e-Certificate containing the digital membership card and QR Code.

Please note: there is no physical membership card that will be issued for this Program.

Lounge⁹ visits expire on the anniversary of your enrollment for the Mastercard Travel Pass. Annual entitlements are only valid for the membership year. On an annual basis (from the date that you enrolled for the program), the complimentary visits will re-set and any unused complimentary visits will be forfeited. As a reminder, you can use your annual entitlements for yourself and for your accompanying guests. Each person entering the lounge⁹ would be counted towards one visit entitlement.

Once you are signed into the Mastercard Travel Pass App or Website, you can see how many complimentary lounge⁹ visits you have remaining. Simply access your Membership Page to view this information.

No. The membership is not transferable and can only be used by the eligible Cardholder. However, you can bring in (an) accompanying guest any time you access the lounge⁹ benefit.

To view a full list of participating airport lounges⁹, their facilities, the current lounge⁹ access fee, opening times and restrictions, visit the Mastercard Travel Pass App and website (Opens in new tabmastercardtravelpass.dragonpass.com).

No, there is no physical membership card that will be issued for the Mastercard Travel Pass program.

Once you enroll for the program, you can access any participating lounge⁹ immediately by using one of the two access mechanisms:

Show your digital membership card and QR Code within the Program App or Website; or
Present your printed or emailed e-Certificate containing the digital membership card and QR Code.

No, there is no enrollment fee for the Mastercard Travel Pass. However, once your complimentary entitlements are used, all additional visits are subject to a fee of $32 USD (subject to change) per person per visit, charged by the program. Applicable lounge⁹ access fees will be billed to the CIBC Mastercard Card that is connected to your program membership. If you use any benefits within the program outside of lounge⁹ access, additional charges may apply.

Please visit the program App or Website for details on each lounge⁹, including hours, amenities and the charge for children and seniors.

Currently pre-booking airport lounge⁹ access is not available.

For additional program details, please visit Opens in new tabmastercardtravelpass.dragonpass.com or contact the number mentioned on the back of your CIBC Card.

^num CIBC Aventura^® Lifestyle Rewards include taxes. Any additional fees will be confirmed when a reward is redeemed. Due to the unique nature of Aventura^® Lifestyle Rewards, availability of space and/or dates may be limited.

^num For full details see maximum ticket prices and Aventura^® Airline Rewards Chart at cibcrewards.com. The Aventura^® Airlines Rewards Chart applies to the following cards only: CIBC Aventura^® Visa Infinite Privilege* Card, Aventura^® Visa Infinite^* Card, Aventura^® Visa^* Card for Business, Aventura^® World Elite MasterCard™ Card, Aventura^® Gold Visa^* Card, Aventura^® World MasterCard Card. Some airlines may impose fees, restrictions or other conditions on air travel. Aventura^® Points will be cancelled if they remain unredeemed for 60 days after you voluntarily close your Aventura^® Credit Card account or within 12 months of the primary cardholder’s death. Aventura^® Business Class Airline Rewards Chart applies only to the CIBC Aventura^® Visa Infinite Privilege* Card.

^num Flight availability at this Aventura^® Point level depends on ticket prices set by airlines. Flights at this Aventura^® Point level will not be available to all destinations from all departure points and times.

^num Aventura^® Points are earned on Card purchases less returns, and not on cash advances, CIBC Global Money Transfers^TM, fees, interest, balance transfers, payments, CIBC Convenience Cheques or Aventura^® Points redemptions. Aventura^® Rewards and Program Terms may change without notice. Taxes, fees and other charges may apply to Rewards. Aventura^® Points earned on purchases during a monthly statement period may not be credited to you if your card is not in good standing at any time during the monthly statement period.

^num Bonus (double) Aventura^® Points are earned on each dollar charged to the card on CIBC Rewards Centre travel purchases other than taxes, insurance, service charges or similar items. Aventura^® Points are not earned on travel obtained by redeeming Aventura^® Points.

^num Taxes, fees and surcharges may be applied by the travel provider.

^num Refer to the CIBC Aventura Program Terms and Conditions.

^num Receive one (1) statement credit up to a maximum value of $100 CAD when NEXUS application fee is charged to an eligible card, regardless of NEXUS application approval.

Limit one (1) statement credit every 4 years. You must use your eligible card to pay the NEXUS application fee. In order to be eligible for the statement credit, cardholders must be in good standing at the time the application fee is charged. CIBC has no control over the NEXUS program including, but not limited to, application approval process, enrollment, or fees charged. NEXUS eligibility requirements are determined by the Canada Border Service Agency (CBSA) and the U.S. Customs and Border Protection (US CBP), and can be found at https://www.cbsa-asfc.gc.ca/prog/nexus/term-eng.html.

^num For CIBC Aventura Visa Infinite and CIBC Aventura Gold Visa Cards: Primary Cardholders have access to participating lounges within the Visa Airport Companion Program (“Program”), hosted and managed by Dragonpass International Ltd. Cardholders must enroll for this benefit either through the Visa Airport Companion App (available to download for free) or on the Program Website (visaairportcompanion.ca) using a valid Card. Upon enrollment, 4 complimentary lounge visits will be available for the Primary Cardholder per membership year; the complimentary visits can be used by the Cardholder for themselves and for their accompanying guests at participating lounges. All additional visits beyond the complimentary visits are subject to a fee of $32 USD (subject to change) per person per visit charged by the Program. Applicable lounge access fees will be billed to the CIBC Card connected to the Cardholders’ Program membership. Unless suspended or cancelled, the Program’s membership automatically renews on its anniversary date. The Program membership may be suspended if your CIBC Card is cancelled or no longer in good standing. To view a full list of participating airport lounges, their facilities, the current lounge access fee, opening times and restrictions, Cardholders can visit the Program App and Website (visaairportcompanion.ca) for more information. Cardholders who participate in the Program are subject to the DragonPass Terms of Use (https://en.dragonpass.com.cn/info/termsofuse), Terms of Service (https://en.dragonpass.com.cn/info/termsofservice) and Privacy Policy (https://en.dragonpass.com.cn/info/privacypolicy) and Visa’s Privacy Notice (https://www.visa.ca/en_CA/legal/global-privacy-notice.html). To view the full Terms and Conditions for the Program, please visit the Program App or Website (visaairportcompanion.ca). The Program services and benefits are provided by DragonPass and applicable third party offer providers and neither Visa nor CIBC is responsible for any claims or damages arising from participation in the Program.

For CIBC Aventura World Mastercard and CIBC Aventura World Elite Mastercard Cards: Mastercard Travel Pass provided by DragonPass benefit is for the primary cardholder only and requires enrollment. For instructions, visit (mastercardtravelpass.dragonpass.com). DragonPass International Limited is the administrator of the DragonPass program. Four (4) lounge visits are complimentary per membership year for you to use for yourself or your accompanying guests. Member and any accompanying guest(s) apply against the complimentary visit allowance. Membership includes access to any airport lounge participating in the DragonPass lounge program. To access a lounge, you must register your eligible CIBC card on the Mastercard Travel Pass app and show the QR code on your membership page in the app to lounge staff to scan on entry. All additional visits beyond the complimentary visit allowance are subject to a fee of $32 U.S. per person per visit. This price is subject to change. The most recent lounge access fee, participating airport lounges, facilities, , open times, and restrictions can be found at (mastercardtravelpass.dragonpass.com). Applicable lounge access fees will be billed to your related CIBC Aventura card. Unless suspended or cancelled, DragonPass membership automatically renews on its anniversary date. DragonPass membership may be suspended if your CIBC Card is cancelled or no longer in good standing. All DragonPass members must abide by the DragonPass Conditions of Use, which can be viewed at (mastercardtravelpass.dragonpass.com). The Airport Lounge Access services are provided by DragonPass, and neither CIBC nor Mastercard is responsible for any losses, claims or damages arising from use of the services.

^num Additional terms and conditions apply. Insurance coverage(s) included with CIBC credit cards are underwritten by Royal & Sun Alliance Insurance Company of Canada (RSA). You may contact RSA at 1 866 363-3338 in Canada and the U.S or collect from elsewhere at 905 403-3338 or visit cibccentre.rsagroup.ca. Different cards will have different coverage(s). To learn about which coverage(s) are included with a specific card, and important information regarding coverage eligibility requirements, benefits, limitations and exclusions, see cibc.com/ca/credit-card/agreements-insurance.html and the insurance certificate(s) in your card package.

^num Requested redemption amount must be equal to or less than the cardholder’s available Aventura Points balance. Aventura Points to dollars conversion ratio is determined by CIBC and can be changed at any time without notice. Shopping with Points redemptions are non-refundable, non-exchangeable and non-transferable unless you are advised otherwise. Only primary cardholders are permitted to perform a Shopping with Points redemption. Shopping with Points redemptions are eligible only for authorized transactions that are not posted to the card account. The redemption of your Aventura Points will be treated as a payment to your account and not as a credit. Refer to the Consumer Cardholder Agreement to learn how payments are applied to your account.

^num Only primary cardholders are permitted to perform a “Payment with Points” or “Financial Product with Points” redemption. Redemptions are non-refundable, non-exchangeable and non-transferable unless you are advised otherwise. Requested redemption amount must be equal to or less than the cardholder’s available points balance. Points to dollars conversion ratio is determined by CIBC and can be changed at any time without notice.

^num Payment with Points redemption towards credit cards balances will be reflected within 5 business days.

^num Eligible registered savings accounts for contributions from Aventura / Gold points redemptions are: RRSP Daily Interest Savings Account (DISA); and TFSA Tax Advantage Savings Account (TASA). Cardholder is responsible for ensuring their contribution amount does not exceed their CRA issued contribution limit. Points redemption contributions must be from the cardholder’s existing Aventura / Gold product to their DISA or TASA. Posting of Aventura / Gold point redemption contributions to DISAs or TASAs can take up to 5 business days.

^num Points can only be used to prepay outstanding principal. The prepayment cannot exceed the amount of your annual prepayment privilege. You can find this amount in your mortgage documents, or in Mortgage Loan-Details in the My Accounts section of CIBC Online Banking. A prepayment can only be made on a regular mortgage payment date. You must submit this request at least 5 business days before the regular payment date on which you want the prepayment applied. The prepayment will be visible through online banking within 5 business days after the regular payment date on which it is applied.

^* Trademark of Visa Int., used under license.

Mastercard^®, World Mastercard^®, and World Elite Mastercard^® are registered trademarks of Mastercard International Incorporated.

^◊ Official mark and/or trademark of His Majesty the King in Right of Canada, used under license.

The CIBC logo is a trademark of CIBC.

All other trademarks are owned by CIBC or related entities.

Trademarks

Frequently Asked Questions

Using the website

How do I add another credit card to my profile?

How do I update my CIBC Rewards profile information?

My email address is uneditable. How do I update my email address?

Why has my profile information on CIBCRewards.com changed?

Can I change which of my cards appears by default when I use the link in CIBC Online Banking® link or CIBC Mobile Banking® App link to get to CIBC Rewards?

I have multiple CIBC credit cards registered on CIBC Rewards; why can’t I see them when I use the CIBC Online Banking® link or CIBC Mobile Banking® App?

Phone Numbers and Hours of Operation

What are your hours of operation?

Aventura® Program Questions

What can I redeem for?

What are Aventura® Points?

How do I earn Aventura® Points?

Earning Aventura® Points: Do I earn my points if I miss a payment?

Once I make my required payment, will I be credited Aventura® Points for purchases made prior to my payment being processed?

How do I redeem Aventura® Points?

How do I find my Aventura® Points balance?

Is there a booking fee for purchasing or redeeming travel with my Aventura® Points?

What is the minimum number of points needed to redeem for an Aventura® reward?

What does ‘Points Deficit’ mean?

What is 'Aventura® Flexible Travel'?

What do I need to know about merchandise availability?

Can I order merchandise, gift cards and lifestyle rewards if I am outside Canada?

How do I return merchandise?

How do I return merchandise if it is damaged or missing pieces?

What is the NEXUS◊ rebate?

Where can I sign up for NEXUS?

What is Mobile Device Insurance10?

What is Hotel Burglary Insurance10?

Digital Gift Cards

How do I redeem points for items in the Digital Gift Card catalogue?

I have not received my Digital Gift Cards and it’s been over 2 hours since I placed the order.

I’m ordering more than one Digital Gift Card, what can I expect?

What is your return/exchange policy for Digital Gift Cards?

Can I use my Digital Gift Card in another country?

Amazon

How do I redeem points for items in the Amazon catalogue?

The price of the Amazon item in my cart has changed. Why is this?

What if I do not have enough points to redeem for my order?

Do I have the same warranty as I would if the purchase was made directly though Amazon.ca?

Can I order merchandise rewards if I am outside Canada?

How do I return an item redeemed from Amazon?

How do I track my Amazon shipment?

What are my shipment options?

Can I redeem my CIBC Rewards points at Amazon.ca?

Who can I contact if I need support?

Best Buy

How do I redeem points for items in the Best Buy catalogue?

What if I do not have enough points to redeem for my order?

Do I have the same warranty as I would if the purchase was made at Best Buy?

Can I order merchandise if I am located outside of Canada?

How do I return items purchased from the Best Buy catalogue?

How do I return merchandise if it is damaged or missing pieces?

Can I exchange an item(s) for something else?

What are my shipment options?

Can I redeem my CIBC Rewards points at bestbuy.ca?

Can I return or make exchanges to my order at a Best Buy Store?

Shopping With Points11

Which credit card transactions can I redeem with Aventura points?

Why did the option to redeem with Aventura points disappear from one of my credit card transactions?

Why is my statement not updated instantly when I redeem a transaction with Aventura points?

What is the difference between redeeming with Aventura points and paying with points?

How many Aventura points do I need to redeem for a $25 credit card transaction?

Can I redeem Aventura points for transactions made on an authorized user’s card?

When can I redeem Aventura points on pending credit card transactions?

Can authorized users redeem Aventura points?

Can I cancel or change the amount of Aventura points used when redeeming a transaction after I’ve redeemed them?

I used Aventura points to redeem a transaction, but then returned my purchase. Can I get my Aventura points back?

Can I redeem Aventura points for transactions in a foreign currency?

What channels can I use to redeem Aventura points?

Payment with Points & Financial Products with Points12

Can I use my points to pay down my credit card balance?

Can I use my points towards my other CIBC financial products?

Single Sign on

What is Single Sign On?

Transferring Aventura Points

What is transferring Aventura points?

How can I transfer Aventura points?

Will the Aventura points be transferred immediately from one account to another?

Aventura^® Program Questions

Shopping With Points¹¹

Payment with Points & Financial Products with Points¹²